Sharon Carter

Led UX strategy across HR, Finance, Payments, and Supply Chain platforms, managing teams of 33-91 professionals serving 500K+ associates.
 

Research at Scale

• Pioneered Home Depot's first nationwide UX research initiative, mobilized UX professionals across peer Directors' teams to conduct associate research across 16 states and 400+ stores in 3 days

• Established UX measurement and governance framework across Supply Chain portfolio; achieved 33-48% usability gains, with IPR reaching sustained excellent performance (81+) and Warehousing maintaining 27% elevation over baseline

• Implemented Pendo across Supply Chain for proactive UX measurement; standardized dashboards by DC type, aligned OKRs with Product and Business, reported metrics to EVP monthly

Driving ROI

• Orchestrated enterprise attrition reduction initiative across 7 executive divisions; identified systemic friction points in onboarding that reduced short-term attrition by 600 basis points — $86M in annual replacement costs preserved

• Delivered 18.7% increase in warehouse productivity (UPH) through Spring Readiness application enhancements

• Enabled $10.4M in projected cost savings through driver delivery workflow optimization

• Built associate scheduling ecosystem achieving 80% adoption with 3-4x weekly engagement among 400K frontline workers; delivered pay transparency and shift marketplace enabling associate-controlled flexibility

Innovation

• Pioneered voice picking solution achieving 30% increase in pick speed, eliminating handheld device friction; deployed Spanish language support using AI-assisted development in response to associate feedback

Built team from 4 to 16 professionals and established UX as a strategic partner to HR leadership.
 

• Co-created Path to Pro national workforce initiative within first 60 days; conducted research, designed MVP prototype, secured funding, program grew to 60,000+ graduates

• Directed UX strategy for enterprise Workday implementation serving 500K associates across 2,500+ US/Canada facilities; elevated critically low usability scores ensuring day-1 readiness

• Mobilized cross-functional UX response deploying COVID-era workforce solutions in 2 months, touchless time-tracking eliminated 1B+ annual physical interactions

Led UX for flagship automotive marketplace serving 1M+ listings, managing team of 14 across OEM, Dealer, and Consumer experiences.
 

• Protected $65M+ in revenue by leading responsive website conversion ahead of Google algorithm change

• Led UX for voice-activated AI car shopping experience (Google Home) demoed at NADA 2019

• Drove ML-powered personalized search leveraging cross-platform data (Autotrader, KBB.com, Dealer.com)

Built UX practice from the ground up for global payments leader.
 

• Established UX team from scratch; led experience design for Worldpay Total omnichannel platform

• Saved $1M+ in support costs through EMV upgrade redesign, simplified 34-page technical document to 1-page visual guide achieving 60% open rate and zero support calls from 125K merchants